Overview
IX web hosting is in the field of web hosting since 1999. They are very well known and provide excellent services to its clients giving them 100 percent of satisfaction. They have their data center located in Hopkinsville. They are of the few companies who have their own data center operated by its crew.

They currently boast over 40,000 worldwide customers, on over 750 servers, - and they are adding daily. Either you are a small business, medium-sized or large corporation or if you just need a private website, IXWebhosting has the right solution for you.

Control Panel
The name of their Cpanel is H-sphere. The usage of the control panel it's self is very fast and reliable. The administration of your whole account is very user-friendly and IX Web Hosting provides an extensive customer guide with detailed explanations on how to use your hosting account. 

The control panel they provide allows you to add, remove and manage your domain names, sub domains, FTP accounts, email accounts, mailing lists, auto responders, email aliases, MIME Types, Apache Indexes, PHP / ASP configuration, mySQL, PostgreSQL and MSSQL databases, SQL database users, canceling and resuming your subscription and reporting trouble tickets from one interface.

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They provide an outstanding customer support with a response time of just 24 hour. They are very well known for the technical assistance they provide. They have a 24 hour toll free help line.

The support provided by the company can be considered as very good, especially the 24 / 7 LIVE CHAT feature.

The other tickets had to be reworked to send more details to the technician. We called in via Live Chat at 3am and 5am EST several times and our requests were answered promptly and courteously. Unlike other hosts, IX Web Hosting is providing It is a true 24 / 7 chat service.

IX Web Hosting's data center facility actually exists by paying them a visit in Hopkinsville, they actually have the equipment they list on their website, as well as the security mechanisms, firewalls and CISCO state of the art routers .IX Web Hosting currently employs two redundant fiber-optic loops to connect their data center. Bell South provides the fiber-optic connectivity and their bandwidth is redundantly served by Qwest Communications. They are currently busy upgrading their connectivity for future expansion. 

IX Web Hosting is all about people. You will always get a human response from us on any request or issue that you may have and we will assist you as fast as humanly possible - with a 1-Hour Response Guarantee!

We have a low-price philosophy while providing a high level of service by extremely skilled engineers. Over two dozen well-trained customer service specialists, who can assist you with all your needs, as we do not outsource our support responsibility to third-party companies who do not care much about the individual customer, will assist you.

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Overall reliability experience with IX Web Hosting is positive. They claim to provide 99.9% uptime for all hosted accounts and they have a guarantee on their website proving their track record.

They have had 100% uptime for the majority of hosted accounts; they say that - 2 out of 23 accounts only had an uptime of 99.2% due to a server glitch. The glitch was resolved quickly (within 90 minutes), however the uptime amount of these two accounts did not reach 99.9% this month.